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The shipping charges are not fixed and depend on various factors like nature / category of your product, which location dispatched from, gross weight of the product, etc. This amount will be over and above the value of the product that you see on Website or Mobile App.
The shipping charges on your order will be informed before your order is being placed at barbersyndicate.in If you are placing your order through our call centre, the order taker will mention the shipping charges. If it's via web or mobile, the shipping charge would reflect on the shopping cart / payment page.
We are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile. Below are some more shipping related points:
Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders
We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, upto 5 or more working days, to ship the order as the product may have to be procured by the seller where there is a heavy demand
Sellers ship out orders on all week days (Monday to Saturday), excluding public holidays
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our customer care number at +91 98111 43104 (10.00 a.m. to 6.00 p.m. / 7 days a week), or write an e-mail to email@example.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest
Skin care, Hair care, Make-up, Products and Furniture are non-refundable items cannot be exchanged also. If the delivered product is found to be defective, it will be repaired/replaced depending upon the category of product to be decided by barbersyndicate.in Returns Team Only. Standard Warranties of the product shall apply as per the warranty terms of the brand.
In case of cancellation of order, the refund would be processed within 7 working days as follows:
If the payment was made by Credit Card or Net Banking, we shall reverse the credit or credit the net banking account of the customer.
If the payment was made by Cash on Delivery, we would transfer the amount to the customer's bank account.
In the case of a return/replacement/refund, we process the refund once the products have been received and verified at the warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 7 working days of us receiving the products back.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your replacement of the product:
Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) , Live Chat
Step 2: Provide us with your order invoice details and your request to replace/the defective/wrong items in your order.
Step 3: In this case, we will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
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